Services

We provide

  • UPS Pre Sales Engineering / Applications Design
  • Precision A/C Engineering & applications
  • UPS Sales
  • HVAC Sales
  • Harmonics analysis
  • Line Filters
  • Static Switches
  • After Sales Service – UPS & HVAC
  • 24/7 UPS and A/C Service in all states
  • Service Technicians who are factory trained in the specific equipment being serviced.
  • A response time of 2 hours to metro sites.

Field Service & Technical Support

Our service offering is flexible and can always be customised to a particular requirement, however as a guide the following menu outlines basic services. We have a team of factory trained Engineers in most States with 24/7 capability to perform standard routine maintenance, emergency breakdown repairs, power analysis and more. A blank Service Agreement can be provided to customise terms, frequency and scope of work.

DataGuard Service Level Menu

Service Level

 

Extended warranty

 

 

Warranty Plus

 

 

Bronze

INCLUSIONS

  • Warranty Parts & Labour
  • Telephone support 24/7
  • Emergency breakdown calls – business hours
  • Two preventive maintenance service calls per annum
  • Emergency/Breakdown calls 24/7 – 4 hour response
  • Warranty parts & labour
  • Telephone support 24/7
  • Emergency breakdown calls – business hours
  • Telephone support 24/7
  • Parts and A/H labour – ‘Bronze’ Contract rate (list less 5%)
Silver
  • Two preventive maintenance service calls per annum
  • Emergency breakdown calls 24/7 – 4 hour response
  • Parts chargeable; ‘Silver’ Contract rate (list less 15%)
  • Telephone support 24/7
Gold
  • Two preventive maintenance calls per annum
  • Emergency breakdown calls 24/7 – 2 hour response
  • All parts and labour included
  • Telephone support 24/7

 

Platinum

 

Power Watch
  • Four preventive maintenance calls per year
  • Emergency breakdown calls 24/7 – 2 hour response
  • All parts and labour included
  • Telephone support 24/7

Centralised UPS monitoring system via Internet. Call alert and response 24/7. Note – modem and internet connection/firewall access to be provided by customer.

FIFO sites

FIFO locations require minimum of 2 days travel (in and out) and minimum of 1 day site attendance.

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